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Payment:
All prices are advertised in Australian dollars, including prices for shipping. All prices include the Australian GST at the given rate. Edenbrae Oils uses Square and Paypal for processing all payments on our Store; we do accept Paypal transfers or credit card payments with Visa, Mastercard, Diners Club or American Express. Paypal handles all payments and processing so we are not privy to your personal payment or credit card information.
Shipping:
Orders made on this store are for delivery within Australia. We use Australia Post for most deliveries but may use alternative courier companies for larger parcels such as hampers or to rural Australian addresses. We will always strive to provide lowest cost delivery services for our customers.
Orders made before 12 noon (Australian Eastern Standard time) will be shipped next business day. Business days are defined as Monday to Friday excluding weekends and public holidays.
Within Australia:
We offer free delivery for orders over $120 in value and delivery charges are $9.00 for orders under $120. Charges for delivery are calculated automatically and shown on the final payment amount at check out. Within Victoria, your order will typically be delivered within 2 business days or up to 5 business days for Country/Rural addresses. For interstate orders, delivery can be between 3-6 business days for metro addresses, for rural address we suggest checking with your local post office. Customers in WA or Tasmania should note, however, that delivery can take up to 10 business days.
Express Shipping (Australia only):
We offer an express shipping option through Australia Post for an additional $7 to the standard shipping costs above. However, our postal address is outside their network. Delivery is typically faster then standard delivery, however this can vary. We suggest checking with Australia Post for delivery times to your location as we cannot be responsible for delivery times once your order has been dispatched. Our postcode for your reference is 3265.
Terms
Returns & Refunds:
Edenbrae Oils will not accept any cancellations, refunds, returns or exchanges of products, once an order has been processed, and delivery is in progress. Exchanges will only be allowed should the wrong item(s) be delivered to you. In these cases re-delivery charges will be borne by Edenbrae Oils.